Customer Policy

Cancellation Policy

Last updated: August 2026 • GhoomoNa Tours & Travel

At GhoomoNa, we understand that travel plans can change. We aim to maintain a transparent, customer-friendly cancellation policy.

1. Day Trips & Waterfall Trails (1-Day Tours)

  • Cancelled 48+ hours prior to departure: 100% full refund.
  • Cancelled 24 - 48 hours prior: 50% refund.
  • Cancelled within 24 hours: No refund due to vehicle and permit bookings.

2. Multi-day & Overnight Camping Expeditions

  • Cancelled 7+ days prior: 90% refund.
  • Cancelled 3-7 days prior: 50% refund.
  • Cancelled less than 3 days prior: Non-refundable.

3. How to Request Cancellation

Simply notify your GhoomoNa trip captain via WhatsApp at +91 8005150064 or email ghoomona@gmail.com.

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